Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide, except certain Asian countries and remote areas as specified. You must be at least 18 years old or have parental consent to make purchases.

1.2 Intellectual Property

All content on equestriangearus.com, including text, images, logos, and product designs, is the property of Equestrian Supplies and protected by international copyright laws. Unauthorized use is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our equestrian gear including:

• Bandages and Wraps
• Belts and Bits
• Blankets and Boot Accessories
• Breastplates and Martingales
• Breeches and Bridles
• Equestrian Outerwear
• Fly Apparel and Gear
• Footwear and Grooming Supplies

While we strive for accuracy, slight variations may occur. Colors may appear differently on various devices.

2.2 Product Safety

All equestrian equipment is designed for proper use in riding activities. Users must follow manufacturer guidelines for safety.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive an order confirmation email.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed immediately upon order confirmation.

3.3 Pricing and Taxes

All prices are in USD. International customers may be subject to customs duties or taxes, which are the customer’s responsibility.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: For orders over $50 via EMS (15-25 business days)

4.2 Delivery Times

Delivery estimates begin when your order ships, not when placed. International deliveries may take longer.

4.3 Shipping Restrictions

We cannot ship to certain Asian countries and remote areas. If your location is restricted, we’ll notify you.

5. Returns and Exchanges

5.1 Return Policy

We accept returns of most unworn, unused items in original packaging within 15 days of delivery.

5.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Grooming or Pest Control Supplies
• Fly Apparel or Summer Sheets
• Footwear (if worn)
• Gloves (if worn)

5.3 Return Process

1. Email [email protected] with your request
2. Receive Return Merchandise Authorization (RMA)
3. Ship items to: Equestrian Supplies Returns, 4554 Levy Court, Cambridge, US 02141

5.4 Refunds

Refunds are processed within 3-5 business days after we receive your return and will be issued to your original payment method.

6. User Responsibilities

6.1 Accurate Information

You must provide accurate personal and payment information. Incorrect shipping addresses may result in delayed or lost shipments.

6.2 Product Use

You are responsible for:

• Proper use and maintenance of all equestrian equipment
• Following safety guidelines for all riding gear
• Checking product suitability for your specific needs

6.3 Compliance with Laws

You must comply with all local laws regarding equestrian equipment use and import regulations.

7. Liability Limitations

7.1 Product Liability

Equestrian Supplies is not liable for:

• Improper use of products
• Normal wear and tear
• Damage from improper care or maintenance

7.2 Website Use

We are not liable for:

• Temporary website unavailability
• Technical issues beyond our reasonable control
• Any indirect or consequential damages

8. Privacy and Data Protection

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect and use your information.

9. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Contact Information

For questions about these Terms:

Equestrian Supplies
4554 Levy Court
Cambridge, US 02141
Email: [email protected]
Phone: +1 (555) 123-4567
Hours: Monday-Friday, 9am-5pm EST