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At Equestrian Supplies, we value the trust our global community of riders, trainers, and equestrian professionals places in us. This Privacy Policy outlines how we collect, use, and protect your personal information with the same care we apply to crafting premium horse tack and riding apparel.

1. Information We Collect

To provide our premium equestrian products and services, we collect:

  • Personal Identification: Name, email, shipping address, and phone number for order processing and delivery of your equestrian gear.
  • Payment Information: Credit card details processed through encrypted gateways (never stored on our servers) or PayPal account information.
  • Professional Details: For our commercial customers (stables, trainers), we may collect business name and tax identification.
  • Technical Data: IP address, browser type, and device information to optimize your shopping experience.
  • Usage Data: Pages visited, products viewed, and shopping patterns to better serve equestrian enthusiasts.

2. How We Use Your Information

Your data enables us to provide the exceptional service expected by serious riders:

  • Process and fulfill orders for premium tack, apparel, and horse care products
  • Provide customer support tailored to equestrian professionals
  • Secure payment processing with bank-level encryption
  • Send product updates relevant to your equestrian discipline (with consent)
  • Improve our selection of high-performance gear through analytics
  • Comply with legal requirements for international shipments

3. Data Sharing & Disclosure

We treat your information with the discretion expected by our discerning clientele:

  • Service Providers: Trusted partners for payment processing (Visa/MasterCard/PayPal), shipping carriers, and IT security.
  • Legal Compliance: When required by law or to protect our business integrity.
  • Business Transfers: In the event of merger or acquisition, with appropriate confidentiality protections.
  • Never Sold: We do not sell rider or stable information to third-party marketers.

4. Data Storage & Security

We protect your data with the same rigor as our PCI-DSS compliant payment systems:

  • Encrypted storage with access limited to authorized personnel
  • Regular security audits meeting equestrian industry standards
  • Data retention only as long as necessary for business or legal needs
  • Secure destruction procedures when data is no longer required

5. Your Rights

As valued members of our equestrian community, you may:

  • Access, correct, or request deletion of personal data
  • Opt-out of marketing communications while retaining transactional emails
  • Request data portability for your purchase history
  • Withdraw consent where applicable (e.g., newsletter subscriptions)
  • Object to certain processing activities

Contact our Cambridge-based support team at [email protected] to exercise these rights.

6. Cookies & Tracking Technologies

Our website uses essential and functional cookies to:

  • Maintain secure shopping sessions for equestrian gear purchases
  • Remember your preferences (currency, language)
  • Analyze site performance to better serve riders worldwide
  • Display relevant products (e.g., dressage vs. jumping equipment)

You may adjust browser settings to manage cookies, though this may affect site functionality.

7. International Data Transfers

As we serve equestrian professionals globally (excluding certain Asian and remote regions), data may be transferred to countries with different privacy laws. We implement Standard Contractual Clauses and other safeguards for these transfers.

8. Policy Updates

We may update this policy as our business evolves or regulations change. Significant changes will be communicated to our customers through our website or email for important updates affecting your privacy rights.

9. Contact Us

For privacy concerns or questions about our premium equestrian products:

Equestrian Supplies
4554 Levy Court, Cambridge, US 02141
Email: [email protected]
Phone: +1 (555) 123-4567 (Mon-Fri, 9am-5pm EST)

Thank you for trusting Equestrian Supplies with your equestrian needs and personal data. We’re committed to maintaining the highest standards of both product quality and data protection.